Shipping, Return & Refund Policy
Last Updated: September 9, 2026
1. Shipping
Orders are processed according to product availability and the applicable seller or fulfilment arrangements.
Estimated delivery dates may vary depending on delivery location, courier availability, seller processing time, holidays, weather conditions and other circumstances.
2. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
3. Delayed or Failed Delivery
If delivery is delayed or unsuccessful because of an incorrect address, recipient unavailability or circumstances beyond reasonable control, additional delivery arrangements may be required.
4. Damaged Package
If a package appears damaged at the time of delivery, customers should document the condition and contact customer support as soon as possible.
5. Return Eligibility
Return eligibility depends on the product category, seller policy, product condition and applicable law.
Certain products may be non-returnable or may have special return conditions. The applicable return information may be displayed on the product page or order information.
6. Return Condition
Where a return is permitted, the product may need to be unused and returned with its original packaging, accessories, documentation and other included items, subject to the applicable product policy.
7. Refunds
Where a refund is approved, the refund will normally be processed through the applicable payment method or according to the applicable refund procedure.
The time required for a refund to appear in a customer's account may depend on the payment provider or bank.
8. Replacement
Where applicable, a damaged, defective or incorrect product may be eligible for replacement subject to product availability and the applicable policy.
9. Cancellation
Order cancellation may be possible before an order reaches a stage where cancellation is no longer supported. The availability of cancellation may vary by order and seller.
10. Contact Support
For shipping, return or refund assistance, contact:
📧 support@shipnovashop.co.in