1. Introduction
Welcome to ShipNovaShop. We respect your privacy and are committed to protecting the personal information that you provide while using our website, creating an account, placing an order, contacting us, or using other services provided through ShipNovaShop.
This Privacy Policy explains what information we may collect, why we use it, how we protect it, and the choices available to you.
2. Information We May Collect
Depending on how you use ShipNovaShop, we may collect information necessary to provide our services, including:
- Name and contact information.
- Mobile number and email address.
- Shipping and billing address.
- Account login information.
- Order, product and transaction-related information.
- Customer support communications.
- Information provided when registering as a seller.
- Delivery-related information required to complete an order.
- Technical information such as browser, device and basic website usage information.
3. How We Use Your Information
We may use personal information for purposes such as:
- Creating and managing your ShipNovaShop account.
- Processing and delivering orders.
- Providing order tracking and delivery services.
- Processing payments through applicable payment providers.
- Providing customer support.
- Managing returns, refunds and cancellations.
- Preventing fraud, abuse and unauthorised activity.
- Improving website functionality and services.
- Communicating important information about your orders or account.
- Complying with applicable legal and regulatory requirements.
4. Payments
ShipNovaShop may use third-party payment service providers to process online payments.
Payment information may be processed directly by the applicable payment provider according to its own privacy and security policies. ShipNovaShop does not intend to store complete payment card credentials on its own servers.
5. Delivery Information
To deliver an order, we may use information such as your name, phone number, shipping address, order details and delivery-related information.
Such information may be shared with delivery personnel, logistics partners, sellers or service providers where reasonably necessary to fulfil the order or provide the requested service.
6. Cookies and Similar Technologies
ShipNovaShop may use cookies, local storage and similar technologies to maintain login sessions, remember preferences, maintain cart information, improve website functionality and understand basic website usage.
You can control cookies through your browser settings. Some website features may not work correctly if certain storage technologies are disabled.
7. Sharing of Information
We do not intend to sell your personal information as a product. Information may be shared when reasonably necessary to provide ShipNovaShop services.
Examples may include:
- Payment service providers.
- Delivery and logistics partners.
- Technology and hosting service providers.
- Cloud storage or image hosting providers used by the platform.
- Customer support or service providers.
- Government authorities or other parties where required by applicable law.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Account Security
You are responsible for keeping your account credentials confidential and for notifying ShipNovaShop if you believe your account has been accessed without authorisation.
Please do not share your password, OTP or authentication credentials with another person.
10. Data Retention
Personal information may be retained for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, prevent fraud, comply with legal obligations, and protect legitimate business interests.
When information is no longer required for applicable purposes, it may be deleted, anonymised or otherwise handled according to applicable requirements.
11. Your Privacy Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including requesting access to information, correction of inaccurate information, withdrawal of consent where consent is the basis of processing, and grievance redressal.
12. Children's Privacy
ShipNovaShop is intended for users who are legally able to use online shopping services. We do not knowingly request unnecessary personal information from children.
13. Third-Party Services
ShipNovaShop may use third-party services for payments, hosting, cloud storage, analytics, communications, delivery and other operational purposes.
Those third parties may process information according to their respective terms and privacy policies.
14. Changes to This Privacy Policy
ShipNovaShop may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
The updated version will be published on this page with the revised effective date where appropriate.
15. Contact Us
If you have questions, privacy requests or concerns regarding this Privacy Policy, please contact ShipNovaShop through the contact details provided on our website.
Website: ShipNovaShop
Email: admin@shipnovashop.co.in
16. Effective Date
This Privacy Policy is effective from the date it is published on the ShipNovaShop website.
Last Updated: September 2026